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One-in-five users require accommodations to use your site.
Roll out the welcome mat while protecting their civil rights.

When government is constantly being asked to do more with less, the Internet is playing a vital role in allowing government to better serve all of its citizens.

The Americans with Disabilities Act (ADA) and, if the government entities receive Federal funding, the Rehabilitation Act of 1973, generally require that State and local governments provide qualified individuals with disabilities equal access to their programs, services, or activities unless doing so would fundamentally alter the nature of their programs, services, or activities or would impose an undue burden. One way to help meet these requirements is to ensure that government websites have accessible features for people with disabilities.

Accessibility of State and Local Government Websites

The Internet is dramatically changing the way that American government serves the public. Taking advantage of new technology, many State and local governments are using the web to offer citizens a host of services including:

  • corresponding online with local officials
  • providing information about government services
  • providing tax information and accepting tax returns; and applying for jobs or benefits

Hundreds of Lawsuits. Thousands of Demand Letters.

  • Target.com
    Sued for failure to provide descriptive alt text on images for product images appearing on their e-commerce store
  • Etrade.com
    Sued for failure to provide an accessible website, mobile application and accessible online trading platform for customers who are blind.
  • H&R Block
    Sued for failure to provide accessible web content for their online tax preparation tool, website, and mobile application
  • NetFlix.com, Hulu.com, Amazon.com, MIT and Harvard University
    Sued for failure to provide closed captioning on streaming web videos, archived video content and pre-recorded course material
  • MLB
    Sued for failure to provide accessibility of apps for mobile devices based on WCAG 2.1 Level AA for its iPhone and iPad apps.


  • SafeWay
    Sued for failure to provide accessibility of its online grocery delivery website.
  • Carnival Cruises
    Sued for failure to provide accessible web experiences for their Carnival Cruises, Princess and HollandAmerica websites
  • Weight Watchers
    Sued for failure to provide its online and mobile application content and print material in accessible formats for persons with visual impairments.


Patagonia, Ace Hardware, Aeropostale, Bed Bath & Beyond, PeaPod, Estee Lauder, JC Penny, Home Depot as well as the Kardashian’s ShopDashOnline.com are the most recent companies sued by blind plaintiffs, alleging that the retailers’ websites are not accessible to the blind as required by the Americans with Disabilities Act (ADA).